NC21 (nc21.app) a trusted online betting and gaming platform in Bangladesh. We believe your personal data belongs to you — we simply have the privilege of using it to serve you.
This Privacy Policy applies to the NC21 website, mobile app, and all related services. By using NC21, you are deemed to have accepted the terms of this Policy.
Please read this Privacy Policy in full before creating an account or using NC21's services. If you have any questions, feel free to reach out to our support team.
NC21 collects specific information necessary to provide its services. We only ask for what is genuinely needed — nothing more.
| Data Type | What Information | When It's Collected |
|---|---|---|
| Identity Document | Name, date of birth, NID number | During Registration & KYC |
| Contact | Mobile number, email | At Registration |
| Financial | Mobile banking number, transaction history | Payment Timeline |
| Usage Data | Login history, betting history, preferred games | While Using the Service |
| Device Information | IP address, browser type, operating system | Every Session |
Automatically Collected Data:
Certain information is collected automatically while you use NC21 — such as which pages you visited and for how long, and which features you used most. This data is used solely to improve the quality of our services.
NC21 uses your data only for clearly defined purposes. It is never used for anything else without your explicit consent.
Key Uses:
- Account Management: For registration, login, and KYC verification.
- Payment Processing: To process deposits and withdrawals securely.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Service Improvement: To analyse which features are used most and improve our services accordingly.
- Personalized Experience: To provide offers and recommendations tailored to your preferences.
- Legal Obligations: To comply with applicable laws and fulfill regulatory requirements.
- Contact: For important updates, security alerts, and support communications.
NC21 never uses your information for advertising or monetisation purposes — that is our core commitment.
NC21's servers are secured with advanced security technology. We ensure your data is retained only for as long as necessary.
Layers of Security:
- Transport Encryption: All data transmissions are encrypted with 256-bit TLS.
- Storage Encryption: Sensitive data stored in our database is AES-256 encrypted.
- Access Control: Only authorised personnel have access to specific data.
- Regular Audits: Regular system audits conducted by independent security experts.
- Backup: Secure data backups are maintained to prevent any loss of information.
Data Retention Period:
NC21 retains your data for as long as your account remains active. After closure, certain data may be kept for up to 5 years as required by law, after which it is permanently deleted.
NC21 generally does not share your data with third parties. However, limited information may be shared with trusted partners solely to deliver our services.
Areas Where Information Is Shared:
- Payment Processors: Only the necessary information is shared to process bKash, Nagad, and Rocket transactions.
- Game Providers: Your user ID and betting data are used to run live games.
- Cybersecurity: Limited log data shared with security agencies for fraud detection.
- Legal Obligations: Data disclosed in response to valid court orders or regulatory authority directives.
All partner organisations are required to comply with NC21's privacy standards. They receive only the information necessary for their specific role — nothing more.
NC21 uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience on our platform.
Cookies Used by NC21:
- Essential Cookies: To maintain your login session. The site cannot function without these.
- Functional Cookies: To remember your preferences, such as language and settings.
- Analytics Cookies: To understand site usage statistics — all data is anonymized.
- Security Cookies: To detect fraud and suspicious login activity.
You can disable cookies through your browser settings, though doing so may affect certain features. NC21 does not use any third-party tracking or advertising cookies.
As a registered NC21 member, you have the following rights over your personal data. Contact support at any time to exercise these rights.
NC21 strictly does not serve anyone under the age of 18. No personal information from minors is collected or stored.
If we discover that a minor has created an account on NC21, that account will be immediately suspended and all associated data will be permanently deleted.
NC21 may update this Privacy Policy from time to time. Any changes will be reflected in the date shown at the top of the page, and members will be notified of significant changes via SMS or email.
Any changes to this policy take effect 7 days after publication, giving you time to raise any objections. Continued use of NC21 after that period will be considered acceptance of the updated policy.
For any questions, complaints, or requests regarding our Privacy Policy, please reach out through the following contact channels:
- Email: support@nc21.app
- Live Chat: Chat button at the bottom right of the NC21 website
- Response Time: Typically within 24 hours; up to 48 hours for complex matters
A dedicated team handles privacy complaints 7 days a week. Protecting your data is their sole responsibility.
Your data on NC21 belongs to you. We use it solely to serve you — that is our commitment, and it will never change.